Western Dental & Orthodontics

Ayo Beamò
1 Star
Every time I have an appointment i arrive 5 - 15 min early and am waiting in waiting area atleast an hour. My most recent application was at 1030 and I arrived at 1025a was not seen until after 1140a... The appmnt before that was at 1000 i arrived quarter til, was not called until 1118am....and sat in chair waiting for help for an additional 30min before I asked if anyone was coming to help me. Then the little indian dentist appeared. Stuck her hand in my mouth for 3min and told me she can pull my teeth. I told her that pulling a bunch of teeth wasn't necessary as if had a dentist check my teeth prior and give nr this infi but I did not like their proces so i was looking for alternative dentist. With her 3 min glance she was pushing me to choose to extract multiple teeth unnecessarilym when i asked her about the rest of the issues w my teeth on left side of mouth, basically if i can get a crown over a recent root canal. She told me she is not my primary dentist and wont waist her time or mine looking into my request about options on left side of mouth. I let her know that "I do not have a primary which is why i al here" She then responded, well i didnt take xrays of your full mouth only 1 half, so if youd like to wait another 30min until im done w other patients i can come back and xray your ful mouth. Wow. Just rude. Last time I came to Western Dental was maybe 2013 and I remember them being just as unhelpful. After 10 years I hoped there would have been a change. Jeez. Im only here because I do not want to go to another dentist get exposed to more xray radiation and charges. But good gosh man. Follow up 4 days later. So I didnt end up being seen for myb1030am appointment until after 230lm. Yes, I waited a day in waiting room to be seen Eventually i stood up and asked receptionist to rebook me for another day because I had to go pick up my toddler. It was at that point that The dentist came from the back to say she could help me now and she would be quick. I agreed. She was friendly and quivk w wisdom tooth extraction. Her Hispanic male assistant who suctioned my saliva smelled like pure Marijuana though. Not sure if he just came from a break, but I was a little nervous to have an intoxicated individual helping w anything in my mouth. Of course he too was friendly and joked a lot. After my procedure staff gave me a clear bag w extra gauze and folded papers that they said would explain how to care for my extraction wound. Imagine my shock when I went home, opened pack to begin caring for wound and the paper was in Spanish. So....i had no idea how to care for my wound because I dont soeak Spanish. They were closed ( as I was last patient) so I could not call them, and well now I have dry socket pain that Im trying to manage. I mean i signed several preliminary papers asking me what is my preferred language and I specified English about 3 times. What kind of service is this? So disappointed.
Monday 4th December 2023

Diadora Morgan
1 Star
They used to have several dentists available. But since a year ago, I tried to make appointment with my dentist, but for three times I got the Indian dentist who I never made appointment with. I was left there waiting for over an hour even though there was nobody waiting in line. They told me the assistants are having lunch. If nobody is working, why the heck make the appointment for me? A periodontal cleaning totally cost me over 2 hrs including waiting. This is ridiculous. The manager is trying to convince me buying services/products that I have told them I don’t need for many times. I don’t see other dentists I used to see anymore. I’m done with them. Terrible services.
Monday 25th March 2024

Antonío Pérez
1 Star
Worst front desk girl and manager who followed up with me. They are all over the place. The owner seriously needs to replace them plus that first girl talks to fast like slow DOWN. The girl literally was lying about some things and got caught up and started laughing on the phone too and put me on hold. I waited for like a min for her until I hung up. Then the manager follows up trying to fix the situation but when told that she could have checked my insurance info on the first call on the spot she instead said “I can’t just drop everything just for you”. WOW! A manager said that and now they lost me as a patient and I was ready to take care of ALL my dental needs. I wasn’t asking her to drop everything immediately I could have waited on hold for a few minutes. I told her I was on lunch break.
Saturday 6th April 2024

Araceli Guzman
5 Star
Roxana R. Very smooth procedure. Was very detailed and cautious. Made sure I understood everything that was going on & let me know what she would be doing ahead of time. Excellent job!
Tuesday 5th December 2023

Natalia Castro
5 Star
great service. i’ve been going here since i was younger and honestly it’s a great dentist. they know what they’re doing and have great service. they do great at explaining and the staff is so friendly. i couldn’t think of a better dentist than them
Saturday 24th February 2024